The Operations Manager plays a crucial role in overseeing and facilitating the growth and development of both staff members and the overall organization. This position is centered around critical focal points such as Safety, Quality Control, and Staff Training. The Operations Manager will be responsible for managing various projects with the goal of not just meeting but exceeding established performance projections. Additionally, the role involves active participation in the company's internal management processes to ensure alignment with overall strategic objectives.
The Operations Manager is accountable for shaping the professional development of the shop staff. This includes assessing the skill sets required for various roles, effectively delegating tasks based on team members’ abilities, and inspiring project personnel to deliver outstanding service to clients. Success in this position requires specialized knowledge in Safety Policies and Procedures to create a safe working environment, as well as expertise in Quality Assurance processes to meet client expectations consistently. Furthermore, familiarity with specific business domains—including the development of training programs, policy formulation, and strategic planning—is essential. The Manager should possess a well-rounded understanding of all business operations and be flexible enough to cater to the diverse needs of different clients by leading assigned accounts with proficiency.
The Operations Manager will report directly to the Director of Operations, a position that will be identified in due course. As a key member of the Specialty Services leadership team, the Manager will be expected to engage actively in staff meetings, where collaboration and open dialogue are encouraged. The role requires a proactive approach to seeking new business opportunities, utilizing market research and industry trends, while also contributing innovative and practical ideas geared toward the improvement and advancement of the business unit. Acting as a mentor to junior staff is another critical responsibility, fostering growth and professional development within the team. Furthermore, the Manager will continuously seek out and implement strategies that enhance the quality of operations and bolster the reputation of the Taurus brand in the industry.
In line with the company's values, all members of the Taurus Industrial Team, including the Operations Manager, must adhere strictly to all company policies and procedures. Participation in all internal meetings is essential, as is the consistent demonstration of a professional demeanor in all interactions. Additionally, the Manager is expected to cultivate and sustain a positive and collaborative work environment, motivating team members to thrive and innovate together.
To excel in this role, the Operations Manager must demonstrate proficiency in completing a variety of activities, ranging from project management and team leadership to compliance with safety regulations and quality standards. These competencies are vital for ensuring that the Machine Shop operates efficiently and effectively in meeting both internal and external expectations.
Internal Relationships
Develop junior staff to the next level by ensuring assigned staff fully understand projects, KPI’s, providing effective feedback to staff (positive and critical), identifying, and promoting growth opportunities for all junior staff.
Comply with policies around recruiting, staffing, training, and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention.
Promote a positive environment for staff and identify and work with firm management to address any issues that are creating barriers to an optimal work environment for all staff.
Provide feedback, advice and back-up as needed to other members of senior staff team to ensure all senior staff have the support needed to effectively run accounts and promote a positive work environment.
Attend and actively participate in staff meetings, offering ideas, insights and recommendations on firm policies, staffing, client service, new business and other topics that impact the overall quality of the firm.
Effectively manage all aspects of the Machine Shop and Fabrication departments
Manage workflow for yourself and all staff assigned to your team.
Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise.
Work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment for the entire staff.
Assist in hiring fresh staff that prove to be excellent, long-term hires.
Take the lead on reducing “non-billable labor” and control overhead expenses.
Maintain a TRIR below 1.0.
External Relationships
Identify new business opportunities, participate in new business pitches, and assist in drafting new business proposals.
Maintain an extensive network of industry connections that can be tapped for new business outreach, issue expertise, etc.
Show impeccable client service as demonstrated by at least one positive, unsolicited remark from a client per month as well as positive reviews from clients when firm management makes periodic check-in calls.
Develop relationships with vendors or contractors that represent a variety of fields (media, policy, design, Web, etc.) and can be used on projects as needed.
Develop relationships with other firms that are like-minded and suitable for/open to partnering with Spitfire on projects when appropriate.
Communication and Process
Assume all responsibilities for effectively leading the team, including ensuring all process steps are in place (work plan, contract, budget, projections, etc.), that our clients report high satisfaction, all staff clearly understand work and assignments, and the entire team is working in a cooperative fashion to promote great work as well as a positive internal team environment
Demonstrate outstanding writing skills.
Consistently meet internal and external deadlines
Financial and Administrative
Submit expense reimbursement forms as appropriate.
Submit accurate time sheets.
Regularly update projections and manage work to meet or exceed projected revenue targets.
Manage project budgets and WIP (Work in Process) to maintain high client satisfaction while meeting or coming in below budget.
Find ways to save company money by improving/streamlining internal systems or procedures.
